3 Common Roadblocks to “RCS”

by on 11/27/2012 • 9 Comments | SEO

Due to Google’s Penguin and Panda updates, SEOs shifted their focus from traditional link-building schemes to more robust content-based search strategies. While there was a bit of industry turmoil directly following those major updates, the industry pulled through as strong as ever due to the insight, creativity, and resourcefulness of its members. Wil Reynolds was one of these notable SEOs who, at Mozcon 2012, coined and shared his brainchild “#RCS” which has sinced gained massive popularity across Twitter and the blogosphere. Paul May of BuzzStream described RCS or Real Company Stuff best as being,

“bundle into three things: Community, Content and Campaigns, all pointed towards a well thought out content strategy.”

I believe it is a great philosophy and way of approaching SEO strategies, but as a long time forum and Twitter lurker, I think there is a bit TOO much RCS being thrown around. This leads me to the conclusion that not everyone realizes either what RCS really means, or how hard it is to achieve. While the effort and consideration to create better, astonishing ideas that convert for SEO efforts are leading the industry in a positive direction, there are a few things to keep in mind.

You were hired to get results, not waste money on “cool ideas.”

howard-hughes-epic-fail

I for one always get a pain in my chest when I remind myself of what’s said above. Our primary responsibility as SEOs, to our company and our client (sometimes one and the same), is to create results that improve a company’s performance metrics. Before jumping into a long-term or in-depth strategy that checks off all of the RCS boxes (refresher: engaging, leading, educating, caring) keep in mind that quantifiable results are still necessary, if not the primary goal.

I have come across many ideas that are good and applicable for all of the aforementioned reasons, yet fail to have translatable SEO results. Coming up with great ideas is not the challenge; the challenge is being able to translate that idea and prove to yourself, your company, and the client that there is a tangible return on this investment. Sadly the internet can’t run on cat memes alone… right?

A perfect example of a creative idea that also had great translatable SEO results can be seen with American Express’ Small Business Saturday campaign. Re-occurring as a nationwide event for its third year only a few days ago, American Express has been able to connect with small businesses across the country and create a new nation-wide shopping trend, benefiting all parties involved tremendously. This isn’t just RCS, this is RCS on behalf of all the participating stores and communities. The intangible benefits of brand awareness and perception as well as the tangible sales results have been very successful so far. The very impressive backlink profile doesn’t hurt AmEX either, just see for yourself.

small-business-saturday


You must gain client trust before implementation.

While the issue of client-agency trust can be talked about in volumes, I wanted to highlight why trust is so important for a new SEO marketing technique. For a long time now many companies have had a misunderstanding of search marketing, and it seemed like many did not want to learn more about it as long as their SEO agencies brought in the results. While this attitude is currently changing for the better, we still have much work to do before SEO is fully understood and given the respect and budgets needed for effective RCS.

RCS strategies require that SEOs do something different from established, quick-win tactics, and it must be understood that the C-Suite will be a bit skeptical.

But, can we blame them?

When SEOs cannibalize their efforts by charging premium fees, leaving clients in the dark, and then get penalized, this kills the industry’s positive push towards credibility and legitimacy. It’s a bit like this trust fail:

Shallow search marketing practices of comment spam, paid links, and reciprocal link networks that set clients up for failure long-term make it less likely for future investment in “big ideas.” How many companies hit by poor past decisions are now being asked to spend a large amount of time, money, and resources for new results?

I would be a bit skeptical myself.

This is why cultivating a strong, trusting relationship between you and your client is so important not just to get new campaigns rolling, but to be able to have open and transparent communication. Not all companies will be willing to give the go-ahead for a new resource-intensive tactic without a solid foundation of trust. At Outspoken Media, we begin building this trust from day one, which allows us to have many great relationships and provide great Internet marketing services and results. It also gives us the privilege to speak openly with our clients and offer the very best we can.


RCS isn’t just about SEO strategy anymore.

As I said before, most successful RCS campaigns will be very resource-intensive, and it will not just be completed by an SEO. Sorry. RCS is not just about you or your job function alone. Think back to the traditional marketing you learned in school… and if you never learned or can’t remember that far back, then think back to the last episode of Mad Men you watched.

“Real Company Stuff” in essence is just a hip term for an integrated marketing strategy that focuses not on impressions, purchases, or brand awareness, but on organic link generation. If we are to shift towards creating strong integrated marketing campaigns, we have to stop thinking like link-builders and start thinking like traditional marketers (less focus on tactics, more focus on strategy). This transition in thought process may be hard for those stuck in their ways, but adaptation and change (thanks algorithm updates) are things that we excel at.

human-towerActing with the bigger picture in mind allows SEOs to get large scale campaigns and projects pushed forward and see amazing results. It also forces us to understand that these bigger strategies will most likely require a green-light from the legal department and VP of Marketing, and at least, the input from development, social, PR, design, etc. The faster we learn to play well with others, the faster we can transition to successful integrated marketing campaigns.

As my awesome boss Rhea just discussed (I’ve linked twice now… go read it), the SEO industry IS maturing, and the push towards integrated marketing strategies is a perfect example of this. While the misunderstood will still throw around “#RCS” like it’s a hot buzzword, it is up to us to act and behave like the professional marketers we are. The time to be transparent and responsible is now–go out there and create an integrated marketing strategy that brings the incredible results it deserves.

Just remember to keep these three things in mind:

  1. Quantifiable results are still the priority,
  2. Strong client-agency trust is a necessity,
  3. and you are not alone. Learn to get along with other company divisions, they can be your best friend or worst nightmare.

Agree, disagree, or have another great example of an SEO-focused integrated marketing strategy? Let me know in the comments below!

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About the Author

Philip Bryant

Philip is an Internet Marketing Specialist with Outspoken Media. An avid fan of all things Internet Marketing, Philip recently graduated from Rensselaer Polytechnic Institute with a B.S. in Business Management and concentrations in Marketing and Entrepreneurship. Follow Philip on Google+.

Get social with Philip at Twitter

9 thoughts on “3 Common Roadblocks to “RCS”

  1. “You were hired to get results, not waste money on cool ideas.”

    Amen.

    At a recent conference I listened to a designer try and justify why she could spend a lot of client’s money on something “cool” without any thought about conversion and usability. The two SEO’s (or whatever we’re called nowadays)in the room started to grumble and shift uncomfortably. Everything we do for clients has to be creative and get results.

    Great post!

  2. Well said, Philip! Thank you for the great article. Building trust is so key – you can’t do the out there stuff without a foundation of solid growth and proven results.

  3. “When SEOs cannibalize their efforts by charging premium fees, leaving clients in the dark, and then get penalized, this kills the industry’s positive push towards credibility and legitimacy.”

    – Probably one of the best summations of the industry in a single sentence I’ve read in a long, long time.

    • I agree! It’s kind of amazing that Philip only has a few months under his belt (more with internships), but this observation is so clear. It gets me excited about wanting to make positive change versus feeling like a jaded old woman at 30-years-old!

      • I think it’s pretty interesting to note that for as much as we decry snake oil salesmen and whatnot, even “legitimate” agencies often have processes that leave clients in the dark and wondering what, if anything, their money is actually going towards.

        It’s systemic, part of it comes with how we’ve all tried to evolve and catch up with the changes that come with the territory – part of it mirrors how bad business practices are rampant even in.. well, good businesses.

        Well done, Phillip. For someone who hasn’t been around long, you’ve capped it pretty well.

        Like Rhea, I find the sentence oddly motivating towards change. We can do better. Not just can, but have to.

          • Thank you for the comments! And no worries about the spelling, I get that a lot.

            I joined the industry at a great time and can’t wait to see where it goes with all this positive momentum

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