Comments on: Why Coffee Is The #1 Community Management Tool

By: Jamie M

Jamie M — Mon, 16 Aug 2010 16:18:27 +0000

SEO + Coffee= happy days!!!

Clients please pay in good quality coffee :-)

By: David Hackett

David Hackett — Thu, 12 Aug 2010 20:57:30 +0000

Thanks for the nice post. As I was reading, I kept inserting the word “brand” into it and thought about how mass advertisers could use this. And especially small/medium sized businesses.

By: Boyd Neil

Boyd Neil — Thu, 12 Aug 2010 11:35:38 +0000

Great lessons on community management . . . but do you think they can work for people who are community managers with government departments? Asking or community input is often problematic for bureaucrats because they might have to do something about it.

By: Marjorie Clayman

Marjorie Clayman — Wed, 11 Aug 2010 23:47:52 +0000

Interesting approach in your hometown. My experience is that a lot of people mouth off when they see cops *gasp* eating at a public place. “Oh, those lazy cops, livin’ off the taxpayers’ dollar.” I think it’s interesting that they are being encouraged to mix it up in Troy.

That being said, I love your analogy. I am struggling currently a bit with these concepts of late. I’ve noticed that as I network more with people, I tend to converse with them more, which means I have plenty of @ responses on Twitter, but perhaps I’m not sharing as much “Useful” information. Is that a bad thing? Which is more valuable, a cop getting to know folks and making them feel safe by association or a cop breaking down a door and catching a bad guy?

By: Finn @ Golden Tech

Finn @ Golden Tech — Wed, 11 Aug 2010 17:04:51 +0000

PR - great idea Tactically - might not be such a good idea for them. So long as they don't get into patterns where they attend the same coffee shop on the same days at the same time. Predictability leads to vulnerability. Also, your post is costing this country a few hundred thousands dollars in lost income because of the many, many individuals like (@KristyPage) who now feel the urge to do a coffee run. Thanx, Lisa :-P

By: Rebecca

Rebecca — Wed, 11 Aug 2010 15:57:54 +0000

This is a great post. It’s so easy to forget that you are part of a community when you don’t actually see anyone. It’s easy to feel like you can neglect your online community because they’ll be there when you get back. But that’s not the case and I thank you for the welcome reminder.

By: David Zemens

David Zemens — Wed, 11 Aug 2010 15:44:22 +0000

It’s all about relationships, isn’t it? Another shining example of how a community demonstrates that they “get it”. It seems so simple, but many people, and most communities, don’t “get it”.

By: Indian Marketer

Indian Marketer — Wed, 11 Aug 2010 15:18:18 +0000

And now I’m craving donuts. :-/

By: Man Ray

Man Ray — Wed, 11 Aug 2010 15:10:28 +0000

I never saw coffee that way. I thought it was just a means to extend my work hours in order for me to pay for my wants an needs. If I get pulled over by a cop holding a cup of joe, and a krispy kreme donut, I’ll be sure to send you a picture of it Lisa.

By: Kate Spiers (Wisdom London)

Kate Spiers (Wisdom London) — Wed, 11 Aug 2010 15:08:11 +0000

Great piece, Lisa. Now that we’re all so busy creating, or adding to, communities online we also need to take our share of the responsibility to make them work and to help them be the best they can be. I’m a huge advocate of mixing online and offline and think this acts a great reminder to do just that.

I also posted this week on “on when to take online offline” which echoes some of that sentiment, I think. Here, if you are interested: http://wisdomlondon.wordpress.com/2010/08/08/from-“mass”-to-“micro”-when-to-take-online-offline/