Comments on: The FruitGuys: A Case Study in Follow-Up http://outspokenmedia.com/reputation-management/the-fruitguys-a-case-study-in-follow-up/ Fri, 08 Mar 2013 16:32:43 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Nick Eubanks http://outspokenmedia.com/reputation-management/the-fruitguys-a-case-study-in-follow-up/#comment-82708 Nick Eubanks Fri, 25 May 2012 19:57:09 +0000 http://outspokenmedia.com/?p=14642#comment-82708 This process, the takeaways, and really the entire case study is almost more WIN than I can handle on a Friday before a holiday weekend. Congrats OSM – this is awesome!

]]> By: Rhea Drysdale http://outspokenmedia.com/reputation-management/the-fruitguys-a-case-study-in-follow-up/#comment-80539 Rhea Drysdale Wed, 16 May 2012 19:18:26 +0000 http://outspokenmedia.com/?p=14642#comment-80539 Hi Kelly, I did reach out to The FruitGuys before publishing and their response was, go for it! They want the community to reach out to them, which I love. I definitely didn’t want to publish without confirming first, we’re on the same page there. :)

]]> By: Kelly Lorenz http://outspokenmedia.com/reputation-management/the-fruitguys-a-case-study-in-follow-up/#comment-80382 Kelly Lorenz Wed, 16 May 2012 11:42:10 +0000 http://outspokenmedia.com/?p=14642#comment-80382 Hey there,

Great post on lifecycle marketing and follow-through. I have marked to utilize in future conversations with clients! One thing to think about: you’ve included emails from two different account reps, but the one from Chrissy shows her email address a couple of times. Perhaps blank it out so she doesn’t get spammed or tons of questions directed to her personally? I’m sure that she’d be more than willing to address them as this case study shows, but I’m not sure it’s a good idea to put someone’s email address out there without their permission.

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