Comments on: Online Reputation Management Case Study

By: Anita Clark

Anita Clark — Sun, 15 Jan 2012 16:11:35 +0000

Protecting our reputation is paramount, especially for business’ that generate a bunch of online business. Very thorough and well written analysis…kudos!

By: Josh

Josh — Wed, 10 Aug 2011 18:47:04 +0000

Your online reputation is so big. It’s almost as big as what you actually do as a company. Whatever people think of you is pretty much what you are. Work to have a great online reputation and you won’t have to work as hard in other areas.

By: Jonny

Jonny — Tue, 20 Jul 2010 21:45:38 +0000

@fionnd I agree its unfair for small business especially since they have don't have the resources to fight back. The BBB is just as bad.

By: fionnd

fionnd — Thu, 04 Feb 2010 02:15:13 +0000

Great case study Rhea. Online Reputation Management has become a nightmare for small business. The absolute best way to deal with it is manage the reputation before its damaged. There is an alarming trend in fake reviews and dont get me started on the truly evil ripoffreport. The problem the small business has is time of course. Many samll business have to multi task and there is often little time there for social media and managing reviews. But its not just the small business that get caught out look at Tiger Woods.

By: Glen Allsopp

Glen Allsopp — Wed, 03 Feb 2010 09:59:21 +0000

Similar to the first comment, Rhea — not much to say but “thanks!”.

Clearly you put a lot into this and I thought it was great that you covered so many sources where they / Nikki were being tarnished.

Tweeted :)

- Glen

By: Frank Zimper

Frank Zimper — Tue, 02 Feb 2010 22:25:43 +0000

Watching you tear other people apart IS kind of fun.
But of courese I would love to read about positive examples too.

By: Rhea Drysdale

Rhea Drysdale — Tue, 02 Feb 2010 19:28:45 +0000

I feel so negative with this post. Maybe next time we’ll look at a positive example of “getting it” to show the brighter side of social media. Would that be fun or does everyone want to read us tearing people apart?

By: Rhea Drysdale

Rhea Drysdale — Tue, 02 Feb 2010 19:27:04 +0000

(nom, nom, nom) Puppies are mighty tastey.

By: Rhea Drysdale

Rhea Drysdale — Tue, 02 Feb 2010 16:19:43 +0000

Ha, I’ll keep an eye on things. No way of knowing on the business is going outside of public opinion unfortunately.

By: Gil Reich

Gil Reich — Tue, 02 Feb 2010 11:36:55 +0000

Wow, Lisa is the person in your company most capable of sending a positive image? So no truth to the rumor that not only did she win the SEMMY for best rant, they’re also going to name that award after her in the future? What do the rest of you do, eat puppies for breakfast? :-)