Comments on: Dealing with Negativity Online (& in Life)

By: Rebecca Kelley

Rebecca Kelley — Wed, 04 Nov 2009 21:12:56 +0000

I love this post so much, I want to take it back behind the middle school and get it pregnant.

By: Derek Bullard

Derek Bullard — Tue, 03 Nov 2009 22:47:38 +0000

I have found it beneficial to engage with negative feedback. It is an ideal way to decipher individuals that hate your product and the ones that were simply rubbed in the wrong way. This really goes back to the old saying ” any press is good press ” which has been proven time and time again.

I like Jenny’s style – confrontational

By: Nathan Hangen

Nathan Hangen — Sat, 31 Oct 2009 03:20:39 +0000

Jenny is hilarious. Loved her at the closing Keynote.

By: Lisa Barone

Lisa Barone — Fri, 30 Oct 2009 17:22:38 +0000

Michael: And that’s the best way to use them, unfortunately, a lot of people get caught up in it. They internalize it and they change what they’re doing or how they’re interacting with people. And when they do, everyone loses.

Rob: Unhappy customers and haters are not the same, in my opinion. Unhappy customers have an experience with you that they wanted resolved or at least aired. Haters just want to be assholes. And like you said, it doesn’t matter how much time you invest trying to please them — it’s never going to happen.

Alan: [backs. away. slowly.]

Marine: I don’t think that’s specific to just your industry. I think it’s specific to humans in general. Thanks for the comment! :)

David: [high five]

By: Todd Mintz

Todd Mintz — Fri, 30 Oct 2009 17:08:46 +0000

Which makes today’s CNN article on social media rejection sound all the more stupid: http://www.cnn.com/2009/TECH/science/10/30/online.rejection.defriending/index.html

By: david lee king

david lee king — Fri, 30 Oct 2009 17:04:02 +0000

Just wanted to say this is a VERY timely post for me (just posted a video project that people either love or hate). So thanks! It’s giving me the perspective I needed, and reminding me to smile and remember that even the haters took time out of their day to pause and say something about the project.

So thanks!

By: Marnie of Crescendo Photography

Marnie of Crescendo Photography — Fri, 30 Oct 2009 16:48:40 +0000

Lisa,
Timely advice, especially”a lot of people don’t realize it’s a “choice”. You choose either way – whether you’re going to get caught up in something that’s not productive or if you’re going to use it to propel yourself forward.” In my industry so many choose to be negative and pass blame rather to to reflect on what they can control and strive for positive change. Again, thanks for the reminder!

By: Alan Bleiweiss

Alan Bleiweiss — Fri, 30 Oct 2009 16:22:01 +0000

I don’t accumulate haters. I’m not as popular as you, so I don’t have that kind of traffic. :-) Seriously though, when someone really slams me, I’ll ignore it. If they keep at it (typically because I ignored them / they didn’t get the reaction out of me they were going for), I’ll continue to ignore it.

If they push too hard though, I like to take one moment in time to psychologically rip them a new one so bad, so intensely, in such a NSFW kind of way, that they go wimpering away. But OMG that’s sooo rare simply because most get frustrated at my ignoring them that they go away long before that.

By: Rob Woods

Rob Woods — Fri, 30 Oct 2009 16:21:02 +0000

It’s definitely important to at least listen to the haters, some of them are going to have valid reasons for being upset and you can learn from that. It’s equally important to remember that “the haters were never your audience” or “the haters were never your customers“. What’s true for your audience when writing is equally true for dealing with customers. While an unhappy customer will tell far more people about you than a happy one, after you have made a reasonable effort to solve a situation, don’t be afraid to cut a customer loose. Some customers will never be happy no matter what you do and at some point you can do more good spending your time on the happy, reasonable customers than trying to satisfy someone who has no intentions of ever being satisfied. I spent plenty of time chasing the haters before I realized that “maybe you should just shop somewhere else” is sometimes the best option.

By: Michael D

Michael D — Fri, 30 Oct 2009 16:19:18 +0000

The best thing about haters is they focus all of their attention on you, unaware that they move you forward in greater productivity and sharpening of your message. At the same time, they get little to nothing productive accomplished in their own day to day activities, since they’re so consumed on hating. In the end, it’s their constant grind that polishes your stone, allowing you to shine.